Domestic Delivery

Shipping Charges

We currently offer Standard Shipping for domestic orders:

• ₹99 shipping charge on orders below ₹1999
• Free Shipping on orders of ₹1999 and above
• Estimated delivery: 4-10 business days

Please note: Delivery timelines are estimates and may occasionally be affected due to courier delays, public holidays, weather conditions, or incorrect shipping details.

Standard Delivery

Standard Delivery is available on all domestic orders.

• Orders below ₹1999: ₹99 shipping charge
• Orders of ₹1999 and above: Free Shipping

Estimated delivery time: 4-10 business days.

Cash on Delivery is not available.

International Delivery

We offer international shipping on eligible products.

Shipping Fee

International shipping charges may vary depending on country, parcel weight, and location. Final charges will be shown at checkout.

Estimated Delivery Timeline

Estimated delivery time: 10-15 business days from dispatch.

International Orders

All international orders are dispatched within 1-3 business days of successful payment.

Delivery timelines may vary depending on customs clearance and local courier handling.

We ship all international orders through trusted courier partners such as FedEx, DHL, and others to ensure safe and secure delivery.

Shipping charges for international orders are based on the total shipment weight and will be calculated at checkout.

Delivered but Not Received Policy

We ship all orders through secure and trackable courier partners.

If your tracking status shows Delivered but you have not received the parcel, please contact our support team within 24 hours of the delivery update.

Delivery Proof Provided by Courier May Include:

• OTP confirmation at the time of delivery
• Recipient signature
• Delivery photograph (if available)
• GPS location of delivery
• Courier delivery report

This proof may be treated as valid confirmation of successful delivery unless any issue is established during investigation.

Complaint Window

Customers must contact us within 24 hours of the delivery status update.

Complaints raised after 24 hours may not be eligible for investigation, refund, or replacement.

Customer Verification Required

Before raising a complaint, please check with:

• Family members
• Neighbours
• Security guard / Receptionist
• Correct delivery address entered
• Availability at delivery location

Courier Investigation

If required, we may raise an investigation with the courier partner.

Estimated investigation time: 5-7 working days.

Possible Outcomes:

✔ If the courier confirms a delivery issue: Refund or replacement may be provided, subject to approval and product availability.

✘ If valid delivery proof is provided: The order will be treated as successfully delivered, and no refund/replacement will be issued.

No Refund / Replacement Cases

No refund or replacement will be provided if:

• Valid delivery proof exists
• Complaint raised after 24 hours
• Wrong/incomplete address entered
• Customer unavailable at delivery location
• Repeated false claims identified
• Non-cooperation during investigation

Contact Us

For shipping-related queries, contact our support team:

Email: support@uniqquejewels.com